Responsible Gaming
Gaming Should Be Entertainment, Not Income
At 1win, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. Always play with money you can afford to lose, and remember that the odds are always in favor of the house. If you find yourself gambling more than intended or experiencing negative consequences, please seek help immediately.
Age Verification
Online gaming on 1win is strictly for individuals aged 18 years and above, or the minimum legal age as determined by Indian law and your local jurisdiction. By accessing and using 1win, you confirm that you meet the legal age requirement in your region.
Parents and guardians: If you are concerned about a minor's online activity, please monitor their internet usage and contact us immediately if you suspect underage gaming.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your gaming behavior?
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling activity: Keeping your gaming secret from friends or family
- Loss of control: Gambling longer or with more money than intended
- Neglecting responsibilities: Missing work, school, or family obligations due to gaming
- Financial problems: Borrowing money or accumulating debt to fund gambling
- Mood swings: Becoming irritable or anxious when not gambling
- Escalating stakes: Needing to bet more to achieve the same excitement
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gaming
- Using gaming as escape: Gambling to cope with stress, anxiety, or depression
- Relationship strain: Conflicts with loved ones over gaming habits
If you recognize any of these signs, it's important to seek help immediately.
Self-Help Tools Available on 1win
We provide various tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive reminders during your gaming session about how long you've been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Session Time Limits: Automatically log out after a set duration
- Account Pause: Take a break from gaming without closing your account
To access these tools, contact our customer support team or visit your account settings. These features are designed to help you play responsibly.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of these organizations:
India-Based Resources:
- All India Gaming Federation (AIGF): For regulatory information and guidelines on responsible gaming in India
- AASRA (Association for Social & Self Realization): Mental health support hotline: 9820466726 (24/7)
- iCall: Mental health and emotional support: 9152987821 (12 PM - 8 PM, Monday to Saturday)
International Resources:
- GamCare (United Kingdom): www.gamcare.org.uk — Free, confidential support for problem gambling
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and support services
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Education and prevention programs
- National Council on Problem Gambling (USA): www.ncpgambling.org — Help line: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de — Health education and prevention resources
All of these organizations provide free, confidential support and are staffed by trained professionals who understand problem gambling.
Take Action Now
If you believe you have a problem with gambling, please seek help today. There is no shame in reaching out — problem gambling is a recognized condition, and recovery is possible with proper support.
Your wellbeing is our priority. Use the resources and tools provided above, or contact one of the support organizations listed. Remember: you don't have to face this alone.
If you need immediate assistance, please contact our customer support team or call one of the helpline numbers listed above.